Return Policy — Veloz Autohaus

Velozautohaus.com.au
NSW Motor Dealer Licence Number: MD100867

1. About This Policy

This Return Policy explains your rights when you buy a used vehicle from Veloz Autohaus ("we", "us", "our"), and how deposits, cancellations and returns are handled. It applies to vehicles purchased in person or through our website, velozautohaus.com.au, and should be read together with our Terms and Conditions.

2. Your Rights Under Australian Consumer Law

Vehicles we sell come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a vehicle that is of acceptable quality, fit for the purpose disclosed to us, and matches its description.

If a fault is major, you can choose a replacement, or to keep the vehicle and claim compensation for the drop in value.
If a fault is minor, we are entitled to repair it within a reasonable time.

Nothing in this policy, or in any contract we ask you to sign, limits or excludes these rights.

3. NSW Statutory Dealer Guarantee

If the vehicle you purchase is less than 10 years old and has travelled less than 160,000 km, it is generally covered by the NSW statutory dealer guarantee. This guarantee covers the vehicle for whichever comes first of:

3 months from the date you take delivery or the sale is completed (whichever is earlier); or
5,000 km of driving.

The dealer guarantee does not apply to caravans and trailers, vehicles over 4.5 tonnes gross vehicle mass, damage caused by accident, misuse or driver negligence after delivery, or fair wear and tear such as superficial paint or upholstery wear that was apparent on a reasonable inspection. It also does not apply where the vehicle was sold with a prescribed defect notice and inspection report attached, disclosing the relevant fault.

To make a claim under the dealer guarantee, contact us on the provided contact number as soon as you become aware of the fault.

4. Extended Warranty and Add-On Products

We may offer optional, paid extended warranty or mechanical breakdown insurance products alongside a vehicle sale. These products are provided in addition to, not instead of, your rights under the Australian Consumer Law and the NSW statutory dealer guarantee above.

Extended warranty and add-on insurance products are optional — you are never required to purchase one to buy a vehicle from us.
Where an add-on product is a form of insurance, a mandatory deferred period applies between agreeing to buy the vehicle and being offered the add-on product, during which we will give you the required product information.
Full terms, inclusions, exclusions and the claims process for any add-on product are set out in that product's Product Disclosure Statement (PDS) or terms document, which we will give you before you commit to purchase it. Please read this carefully — claims and refunds for these products are handled by the third-party provider under its own terms, not under this page.

5. Cooling-Off Period (Finance-Linked Sales Only)

If we arrange or facilitate finance for your purchase (a "linked credit" sale), NSW law gives you a one-business-day cooling-off period. This period ends at 5pm on the next business day we are open for business after you enter into the contract, and can be waived by you signing the prescribed Form 12 notice.

To exercise your cooling-off right, you must tell us in writing before the cooling-off period ends.
If you terminate during the cooling-off period, you may be required to pay us $250 or 2% of the purchase price, whichever is less.
This cooling-off period does not apply if you pay cash, arrange your own independent finance.

If you did not arrange finance through us, no statutory cooling-off period applies to your purchase — please make sure you are certain before signing.

6. Deposits and Holding Fees

Where you pay a deposit to hold a vehicle, the amount, whether it is refundable, and the conditions that apply will be set out in writing (in your receipt) at the time you pay it. As a general guide:

A deposit secures the specific vehicle you have selected and, on completion, is applied to the purchase price.
If your purchase is expressly made "subject to finance approval" and your finance application is declined, your deposit will be refunded in full.
If you change your mind after paying a deposit for reasons unrelated to finance being declined, a cancellation fee may apply, up to the amount set out in your receipt.
Refunds, where payable, will be processed within 3 business days to the original payment method.

7. How to Contact Us

If you have a question about this policy, believe your vehicle has a fault, or wish to make a claim, please contact us on 1800 388 383.

If we can't resolve your concern, you can contact NSW Fair Trading on 13 32 20, or, for finance and insurance product complaints, the Australian Financial Complaints Authority (AFCA) at afca.org.au.